Client Experiences
What our clients say about working with us.
These are accounts from businesses in Hong Kong that commissioned Otterwick engagements and chose to share their experience.
Back to HomeClient Reviews
Perspectives from clients
"We came to Otterwick after realising we had no clear picture of what our supplier agreements actually said. The contract review took three weeks and surfaced several items we would never have noticed ourselves — including two contracts that had already expired. The action register made it easy to prioritise what to address first."
Anthony Chan
COO, logistics company · Central
February 2025
"The expansion feasibility study gave us what we needed to have a proper board conversation. We had been discussing entering the Shenzhen market for about a year without ever commissioning the analysis to support or reject the idea. Otterwick produced a clear recommendation with the supporting numbers. The board was able to make a decision in one session."
Patricia Leung
Managing Director, retail group · Wan Chai
March 2025
"We had grown to the point where we had dashboards everywhere and still could not agree on whether we were performing well. Otterwick worked with each of our department heads individually to understand what actually mattered to each function, then built a framework that connected everything to our strategy. It took four weeks. The reporting structure we use now is far more useful."
David Tam
CEO, professional services firm · Admiralty
January 2025
"The fixed price gave us confidence going in. We had worked with consultants before who billed by the hour and found ourselves reluctant to ask questions because of the cost. With Otterwick, we knew what we were paying before we started. The quality of the work was exactly what they described."
James Wong
Finance Director, manufacturing company · Kwun Tong
March 2025
"We used Otterwick twice — first for a contract review when we took on a large B2B client, then later for a KPI framework when we promoted several people into management roles for the first time. Both engagements were well run. The second one, in particular, changed how our monthly management meeting operates."
Michelle Tse
Director, technology services · Tsim Sha Tsui
February 2025
"What I appreciated was that the lead consultant was honest when the expansion study pointed away from our original plan. It was not what we hoped to hear, but the analysis was solid and the alternative direction it identified turned out to be the better option. We moved forward with that instead and it has worked well."
Robert Ng
Founder, food and beverage company · Causeway Bay
January 2025
Case Studies
Selected engagement summaries
These summaries describe the nature of three engagements, with details changed to preserve client confidentiality.
Challenge
Mid-size trading company
A 60-person trading company had grown to 12 active supplier agreements and 8 long-term client contracts, none of which had been reviewed since signing. They had no visibility on which agreements contained automatic renewal clauses or price escalation provisions.
Solution
Contract Portfolio Review engagement over three weeks. All 20 agreements catalogued, key provisions extracted, and expiry dates mapped across a 24-month forward timeline. Four automatic renewal provisions were identified that required active cancellation.
Results
Action register prioritised 11 items across six agreements. Company successfully renegotiated two supplier contracts before renewal, reducing unit cost by approximately 8%. One agreement that would have auto-renewed at unfavourable terms was cancelled in time.
Timeline: 3 weeks | Engagement: Contract Review
Challenge
Specialty retailer considering Singapore
A Hong Kong retailer with three locations was evaluating opening in Singapore. Management had a positive view of the opportunity based on customer enquiries but had not assessed the market formally or modelled the capital requirement.
Solution
Expansion Feasibility Study over five weeks. Market analysis covered Singapore specialty retail, competitive positioning, location requirements, and capital modelling for a single-site entry. Risk factors related to staffing and import logistics were assessed in detail.
Results
Recommendation: proceed, with conditions. A phased entry starting with a single smaller format was recommended over the full-size store initially planned. The client implemented the phased plan, which reduced first-year capital requirement by 35%.
Timeline: 5 weeks | Engagement: Feasibility Study
Challenge
Professional services firm scaling teams
A 40-person professional services firm had grown quickly and promoted several senior staff into management roles. Leadership had no consistent view of what performance looked like across teams and relied on monthly revenue figures as the primary measure.
Solution
Performance Measurement Design over four weeks. Individual sessions with four functional leads to identify what meaningful performance looked like in each area. KPI framework of 14 indicators across four perspectives, with a monthly reporting dashboard and quarterly review format.
Results
Management team adopted the framework within the first reporting period. Client capacity utilisation became measurable for the first time, and within two months, resource planning decisions were being made using the new data rather than estimates.
Timeline: 4 weeks | Engagement: Performance Design
By the Numbers
Otterwick at a glance
85+
Engagements completed
4.8
Average client satisfaction
94%
Repeat or referred clients
8
Years in Hong Kong
HKMA Member
Hong Kong Management Association
ISO 27001 Aligned
Information security management
HKGCC Business Member
Hong Kong General Chamber of Commerce
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